A product made for you
Every InkedBond manga is commissioned for one customer. We use the stories, names, photographs, creative choices, and personal message supplied with the order to create work that cannot normally be resold to someone else.
Because creative production may begin shortly after checkout, cancellation and refund options change as the order moves through production.
Cancelling an order
Contact us as soon as possible if you need to cancel. We will use the order status at the time we receive your request to determine what is still possible.
- Before creative production begins: we will cancel the order and refund the amount paid, including unspent shipping charges.
- After story or artwork generation begins: change-of-mind refunds are generally unavailable because personalized creative work has already started.
- During preview and review: we will work through the included review process to address focused changes within the scope of the original order.
- After final approval or submission to print: the order cannot be cancelled or refunded for a change of mind.
Creative production can begin soon after payment. Sending a message does not pause production until our team confirms the cancellation.
Reviews and approval
The base package includes two review rounds with up to five focused comments per round. Additional review support may be purchased when available.
Approval confirms that you accept the story, artwork, names, spelling, page order, and other visible details in the final preview. Once approved, the files may move directly into print preparation.
Damage, defects, and wrong items
If the delivered book is damaged, materially defective, missing pages, or materially different from the approved preview, contact us within 14 days of delivery. Include your order number and clear photographs of the issue and packaging.
After reviewing the claim, we may offer a corrected reprint, replacement, partial refund, or full refund as appropriate. We will not charge additional production or standard shipping costs for a confirmed InkedBond or fulfillment error.
Delivery problems
- Lost parcel: we will investigate with the carrier and, when the loss is confirmed, arrange a replacement or refund.
- Carrier delay: delivery dates are estimates unless we expressly agree to a guaranteed date in writing.
- Incorrect address: customers are responsible for checking delivery details. Reprinting or reshipping after an address error may require an additional charge.
- Customs and failed delivery: additional duties, refused parcels, or repeated delivery attempts may remain the customer’s responsibility where permitted by law.
Add-ons and extra revisions
Add-ons follow the same production-stage rules as the main order. An extra revision purchase is refundable before the related review access is opened or used. Once that review access is made available, it is not refundable for a change of mind.
If InkedBond cannot provide a paid add-on, we will refund the price of the unprovided add-on.
How refunds are paid
Approved refunds are returned to the original payment method. We aim to submit them within 10 business days after approval. Your bank or card provider may need additional time to show the credit.
To request help, email team@inkedbond.com with your order number and a short explanation of the issue.
Your legal rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded. Where mandatory consumer law gives you greater protection, that law applies.
A question is better than a surprise.
Tell us your order number and what you need help with. Our team will look at the actual production stage and reply with the clearest next step.
Email the studio